Administrative Assistant

Administrative Assistant Certificate Requirements

• BUS 101: Microcomputer Keyboarding Credits: 1

  Microcomputer Keyboarding

  This course is designed to help students master the touch method and proper techniques for accurate use of the microcomputer and numeric keypad. Formatting of basic business documents will be provided. These skills will be valuable for all students, business persons and home-computer users.

• BUS 110: Principles of Business Credits: 3

  Principles of Business

  This course provides a survey of business in the United States and also global considerations, including its background, functions, objectives, ethics and opportunities for careers. Various aspects of business will be covered: marketing, management, human resources, production, accounting, finance, administrative services, technology, computerization of the workplace, regulations, international trade and the impact of e-commerce on businesses around the globe.

• BUS 112: Document Processing Credits: 3

  Document Processing

  This course includes use of word processing software on a microcomputer. Students will learn to perform word processing functions for creating business documents.

  Prerequisite(s): BUS 101.
• BUS 140: Business Communications Credits: 3

  Business Communications

  This course will help students develop business communication skills by composing and writing letters, memos, reports and electronic mail messages. The students will develop a writing portfolio of business documents and prepare and present oral reports. In their preparation of business communications, the students will have opportunities to use word processing software, to use computer skills in searching the Internet and sending email messages and to learn useful communication practices for a career in business.

  Prerequisite(s): ENG 100 or ENG 101 or concurrent enrollment.
• BUS 155: Customer Service Credits: 2

  Customer Service

  Emphasis will be on developing customer support, practicing good work ethics in handling customer complaints and dealing with upset customers, accepting diversity in the workforce, demonstrating professionalism through better attitudes and teamwork involvement and developing the social skills needed to sustain customer relationships. Internalcustomer and externalcustomer communication skills will be taught through proper phone use and creating and distributing coherent and consistent messages with emphasis on working together to meet customers’ needs. Skills needed to negotiate conflicts will be taught through problem solving/critical thinking case studies and exercises, as well as planning and goal setting to build positive work environments and promote internal cooperation and communication.

• BUS 165: Administrative Procedures Credits: 3

  Administrative Procedures

  This course covers principles and procedures for completing basic office essentials including meeting documents, scheduling, making travel arrangements, editing and proofing business documents, mail handling, and proper techniques for the management of records.

  Prerequisite(s): BUS 101 and BUS 112 or concurrent enrollment of BUS 112.
• BUS 185: Professional Readiness Credits: 3

  Professional Readiness

  To develop the professional skills necessary to thrive in the 21st century workplace. Learning will focus on professionalism, critical thinking, complex problem solving, oral and written communication, interpersonal skills, and job preparedness. Students will be required to participate in collaborative activities and case studies. The course will culminate with the research of employment opportunities and production of a professional portfolio.

• CIS 101: Technology & Digital Literacy Credits: 3

  Technology & Digital Literacy

  This course provides an overview of digital literacy topics such as computer hardware, software, programming, security, safety, and information systems. This is a “hands-on” class learning to use the most common computer software programs and information resources facilities. This course provides a look at the structure and components of computers, their operating systems, and an introduction to various applications with emphasis on word processing, spreadsheet applications, presentation software, and Internet usage.

  Prerequisite(s): Keyboarding skill of 25 WPM or BUS 101 or CIS 100 recommended.
• CIS 201: Computer Apps for Business Credits: 3

  Computer Apps for Business

  This course provides a “hands-on” use of electronic spreadsheets and database application software. Students will design, test, and debug spreadsheet applications and implement databases. This course will demonstrate why spreadsheets and databases are valuable when making business decisions and provide an overview of how to solve problems in these applications. Upon successful completion of the course, students will have the knowledge and skills to determine how to use spreadsheets and databases effectively in further college courses and a business environment.

  Prerequisite(s): CIS 101 
• • ENG 100: Composition I With Support Credits: 5

    Composition I With Support

    This course introduces students to college-level reading, thinking, and writing through a series of composition-rhetoric assignments and activities that culminate in a research-supported project. Specifically, students apply critical and creative thinking to evaluate problems, interpret evidence/data, and draw conclusions. As part of this process, students learn to evaluate sources and emerging digital tools for currency, feasibility, truthfulness, credibility, and accuracy. Ultimately, students learn to synthesize knowledge to solve problems. This writing process (thinking, researching, evaluating, and persuading) helps students to develop an essential skill set they can use in their future academic, civic, and professional lives.  English 100 will be driven by the same course objectives as English 101 and satisfy the same requirement.

  or
  • ENG 101: Composition I Credits: 3

    Composition I

    This course introduces students to college-level reading, thinking, and writing through a series of composition-rhetoric assignments and activities that culminate in a research-supported project. Specifically, students apply critical and creative thinking to evaluate problems, interpret evidence/data, and draw conclusions. As part of this process, students learn to evaluate sources and emerging digital tools for currency, feasibility, truthfulness, credibility, and accuracy. Ultimately, students learn to synthesize knowledge to solve problems. This writing process (thinking, researching, evaluating, and persuading) helps students to develop an essential skill set they can use in their future academic, civic, and professional lives.

• MTH 105 or higher Credits: 3

  Business Math

  This course is designed to prepare students to apply mathematics to business situations. Topics include banking, purchasing, pricing, payroll and payroll taxes, interest, mortgages, depreciation, inventory and business statistics.